Question 1

What should I bring to my first session?

Accepted Answer

Just wear comfortable workout clothes and athletic shoes. We provide water, towels, and all necessary equipment.

Question 2

Do I need experience to start?

Accepted Answer

Not at all! We work with clients of all fitness levels, from complete beginners to experienced athletes. Every program is customized to your starting point.

Question 3

Can I pause my membership?

Accepted Answer

We will allow you to pause your membership due to special circumstances such as pregnancy or injury. We will always try to be accommodating, but we retain the right to reject a pause request, or ask for additional information such as a doctor's note before approving a pause. Shorter vacations and short term illnesses are not valid reasons for pausing. Contact us if you want to request to pause your memberships.

Question 4

Is there a waitlist if the class is full?

Accepted Answer

Yes, you can join the waitlist if a class is full. If a spot opens more than 12 hours before the class, you'll be added automatically and notified. Within 12 hours of the class, all waitlist participants are notified, and the spot is offered on a first-come, first-served basis. Note that the cancellation policy applies even if you are automatically added from the waitlist.

Question 5

What happens if I don't show up for a class?

Accepted Answer

For credit memberships and credits: You will lose the credits used to book the class. For unlimited memberships: If you miss 3 classes or cancel after the deadline (24 hours before class starts) in the same calendar month, your membership will be suspended until the end of the month.

Question 6

What is a credit membership?

Accepted Answer

Credit memberships gives you a certain amount of credits to use each month. At the start of the credit period your credits are reset to the amount specified in the membership. Note that "Membership credits" are fully personal and can only be used by the user who purchased the membership.

Question 7

What is the cancellation policy for class bookings?

Accepted Answer

You can cancel a booking and receive a full refund up to 24 hours before the class starts. Refunds for single purchases and credit bookings are issued as credits for future use. After the cancellation deadline has passed you can still cancel the class to make your spot available for someone else. No credits but maybe some karma?

Question 8

What is the cancellation policy for memberships?

Accepted Answer

You can cancel your membership with 1 month notice. Your membership will remain active until the end of the notice period. For example, if you cancel on February 10th, your membership will end on March 31st. If your membership has a commitment period, you cannot set an end date before the commitment period ends.

Frequently Asked Questions